is held responsible for delivering the product in a timely manner and according to the Customer requirements indicated in the order. Should any of the company's commitments be violated, the customer is entitled to a partial or a full reimbursement according to our policy.
policy gives you the right to request reimbursement if our service failed to fulfil its duties towards you. As our service offers legitimate academic assistance, we want to be 100% sure that you leave fully satisfied! Our satisfaction rate is high. More than 95% of our customers return with consequential orders. However, sometimes things can go wrong, and in these cases, you can always refer to our refund policy. We want to emphasize that there are only certain situations when we can offer a full refund. These are:
No Delivery / Partial Delivery / Cancellation By Customer
No Writer assigned yet: This is a rare situation, but sometimes it happens. The amount of the refund is always 100%. If such a situation does occur, the customer should not worry since they will be notified as soon as possible.
The Writer was confirmed, but you decided to cancel the order. In this case, the refund amount varies from 100% to 75%, to cover the effort of the company and the Writer in their attempt to provide you with the product and services purchased.
The Writer was confirmed, and over half of the remaining deadline has passed, but the customer decided to cancel the order. The amount of refund can vary between 50%-0% to cover the Writer's and company's efforts to accommodate your order request.
Late Delivery: It can only happen if the Writer gets ill or in case of other emergencies. The company will refund an appropriate amount to compensate for the late delivery. The exact amount will be discussed with the customer based on delay and the situation.
On-time delivery of all the orders is guaranteed. Sometimes delays can happen due to the needed materials being uploaded too late by the customer. In this situation, no refund can be granted. That is why it is always ideal to send all information regarding the task, including any additional sources that must be used all at once when placing the order initially.
Work Not As Described
Disputed claims: If the customer is not satisfied with the quality and specifications of the work and would like to get a refund instead, the company would be obliged to take the concerns into consideration and rectify the issues. In case the customer is still not satisfied, the agency administration will conduct an investigation. The refund claim will be approved or denied based on the result of the investigation. Keep in mind that we always want our customers to be fully satisfied. Hence, we will always do our best to treat the customer fairly and achieve maximum customer satisfaction.